RETURNS:
A. All returns must be authorized in writing thru our website at www.clevelandcyclewerksusa.com. If your return is authorized, you will be send a RMA form. The reason for requested return must be clearly stated if other than those noted on the form.
B. A RMA (Return Material Authorization) may be requested by contacting us thru the contact form on our website.
RMA requests will be reviewed only within 60 days of shipment and must be returned within 30 days of the RMA approval for credit to be issued.
C. RMA exceeding the time limits as outlined above are considered expired and no credit will be issued.
D. Unauthorized returns will not be accepted and credit will not be issued.
E. RMA credit will be issued in the form of a credit thru the original payment method only.
F. Returns will not be accepted without exterior packing list supplied with the approved RMA.
G. Returned goods are subject to inspection prior to credit being issued.
H. Restocking charges are 50%, unless otherwise agreed to in writing.
I. Engines are packed securely in a handmade hard shipping crate to prevent any kind of damage during transportation. If it is necessary to return an engine due to damage in shipping, please see RMA policy above. If the customer wishes to return an engine for any other reason (such as engine fit, bolt patterns, customer error in ordering, etc.), the cost of shipping and returning an engine will be paid by the customer.
All engines must be returned in the original hard shipping crate, packed securely to prevent any damage.
CANCELLATIONS: Orders for parts or engines cannot be cancelled after the customers merchandise has been packed for shipment. The customer is fully liable for all expenses incurred for or completed by the company prior to shipping. A minimum $100 cancellation fee or percentage of work completed will be retained if a refund is authorized.